Shipping Policy

1. Research Use Only — Shipping Restrictions

All products are shipped exclusively for in-vitro laboratory research purposes to verified research accounts. By placing an order you reaffirm that products are intended for lawful research use only and will not be administered to humans or animals.

2. Domestic Shipping

We currently ship within the contiguous United States only. Shipments to Alaska, Hawaii, US territories, and internationally are not available at this time. Contact us to inquire about availability for your location.

Orders are shipped via FedEx or UPS. Carrier selection is at our discretion based on product type, destination, and transit conditions.

3. Order Processing Time

Orders are processed Monday through Friday, excluding federal holidays. Standard processing time is 1–3 business days after payment confirmation. Orders placed after 12:00 PM EST are processed the following business day. You will receive a shipping confirmation with tracking number once your order is dispatched.

4. Cold Chain and Stability

Lyophilized peptides are stable at ambient temperature during standard transit periods. We ship all lyophilized compounds at ambient temperature in sealed, light-protected packaging. Reconstituted peptides and temperature-sensitive products (where applicable) are shipped with appropriate cold packs.

Upon receipt, all products should be inspected immediately and stored according to the specifications on the product label and Certificate of Analysis. Evolara Chem is not responsible for degradation resulting from improper storage after delivery.

5. Packaging

Products are shipped in discreet, secure packaging. Vials are individually sealed and packaged to prevent breakage during transit. Each shipment includes a packing slip confirming the items shipped. Certificates of Analysis are available at each product's verify page rather than included in the box.

6. Signature Requirement

Adult signature (21+) may be required upon delivery at our discretion or the carrier's discretion. If a delivery attempt is missed, the carrier will leave instructions for pickup or re-delivery. Evolara Chem is not responsible for packages held at carrier facilities beyond 5 business days.

7. Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address. Orders shipped to an incorrect address provided by the customer cannot be reshipped at our expense and are not subject to any remedy. Commercial or institutional addresses are strongly preferred for research chemical deliveries.

8. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, contact us within 5 business days of the expected delivery date via our contact page. Include your order number, a description of the issue, and photographs of any damaged packaging. We will file a carrier claim on your behalf. Resolution is subject to the carrier's claims process; all sales remain final per our Sales Policy.

9. Shipping Charges

Shipping charges are calculated at checkout based on order weight, dimensions, and destination. We do not mark up shipping costs beyond the carrier rate. Shipping charges are non-refundable.

10. Contact

Shipping inquiries should be directed to us via our contact page.